We understand that these are trying times for everyone in our community. Our main priority is the health and well-being of our employees and customers when it comes to pool care at your home and service at our retail store. To ensure everyone remains as safe as possible, we have instituted new processes for both shopping for pool supplies and Hassle Free Pool Care.
As we navigate a “new normal” the team at South Shore Pool Supply is implementing procedures to provide safe Hassle Free Pool Care. This pool season is different from those in the past. With many people isolated, we want to be sure you get to spend as much time enjoying your pool as possible. Please be patient while we respond to the many requests to open early!
What We’re Doing in Our Retail Store
If you need supplies or your pool water tested, we are happy to help you with a contact-free curbside pickup. Drop off a water sample and wait in your car while we test it. After we have the results, we can drop off the needed chemicals to your car and charge the card on file for your supplies.
What You Can Do at Your Home
If your pool cover is sitting in the water take action now!
Follow these steps to keep your pool clean until it’s time to open.
Prevent the Green Monster by keeping your safety cover out of the water.
Step 2: If the cover is still sitting in the water drop the level so that there is about two inches in the skimmer. You don’t want to lower it too far and have to add water at the opening.
Step 3: Add liquid shock and circulate with a sump pump. We have liquid shock available for a contact-free curbside pickup.
If you want to open your pool during the mandatory stay at home order, Watch these videos for guidance.
Providing Pool Care at Your Home
We have decided to remain closed until May 4, 2020.
Experts are predicting that we have not yet reached the peak of the outbreak. For this reason, we do not want to risk anyone’s health by sending technicians into the field.
Services scheduled prior to May 4, 2020 will be rescheduled and customers will be notified of their new date.
Because the situation is ever changing, watch your email for updates about scheduled services.
When restrictions have been lifted and work at your homes commences for the season, we will be taking extra precautions to maintain everyone’s safety.
We ask all customers with any scheduled work or service calls to please:
Notify us at 781-383-3300 x 201 of any sickness or potential COVID-19 contact.
Leave your gates and doors to pool equipment and supplies unlocked, in order to practice social distancing and prevent interactions between you and our technicians.
Please refrain from close interaction with technicians. Talk at a distance and wear a mask for everyone’s protection.
Our friends at Hayward Pools said it best. “Remember, pool maintenance matters. When pools are not properly taken care of, they can become breeding grounds for algae, insects and mosquito-borne disease. Professional pool care goes beyond the cosmetic—it’s a matter of community health.”
Still need help? We’re available for remote support via Skype or Zoom. Talk to the experts who know your pool.
We are contacting customers the week prior to their opening to confirm services. We are available by phone (781-383-3300 x 201) and email (email@example.com) to respond to your questions.